Refund Policy

1. Eligibility for Refunds

Refunds may be approved in the following cases:

• You received the wrong product
• You received a damaged product
• You received a defective product
• Your order was lost in transit
• We are unable to fulfill your order

To be eligible, you must contact us within 48 hours of delivery and share clear photos or videos of the issue.

2. Items Not Eligible for Refund

We do not accept refund requests for:

• Opened, used, or partially consumed products
• Products damaged due to misuse, improper storage, or negligence
• Change of mind after delivery, unless specifically allowed by us
• Products returned without prior approval

3. Refund Process

Once your request is received, we may ask for order details, photos, videos, or other supporting information. If your request is approved, the refund will be processed to your original payment method or another suitable method depending on the payment provider and order status.

4. Refund Timeline

Approved refunds are usually processed within 7 to 10 business days after approval. In some cases, your bank or payment provider may take additional time to reflect the amount in your account.

5. Shipping Charges

Original shipping charges are non-refundable unless the refund is due to our error, such as a wrong, damaged, or defective product.

6. Replacement or Exchange

In some cases, we may offer a replacement or exchange instead of a refund, subject to product availability and issue verification.

7. Cancellation Before Shipping

If an order has not yet been shipped, cancellation may be possible. Once the order has been packed or dispatched, cancellation may not be possible.

8. How to Request a Refund

To request a refund, contact us with your order number and issue details at: support@sukhira.in

9. Right to Refuse

We reserve the right to reject refund claims that are incomplete, untimely, or unsupported by sufficient evidence.

10. Contact Us

Sukhira
Email: support@sukhira.in
Website: www.sukhira.in